Terms of purchase & Privacy policy
Copyright
Copyright © Sandra Sund / Sandramarias 2022. All rights reserved.
All patterns including step-by-step pictures are for personal use only! The pattern (or parts of it) may not be reproduced, distributed, resold, translated, modified, shared or published either online or offline. Sharing or exchanging patterns is strictly prohibited.
Pattern format
PDF: The pattern is delivered as a .zip file to your email inbox within 30 minutes of purchase and includes
- Step-by-step instructions with accompanying images as a PDF file
- A pattern sheet for home printing (PDF in A4 size)
- A pattern sheet for printing at e.g. printing office (PDF in size A2)
Printed: The pattern is physically delivered to your mailbox and includes
- A booklet with step-by-step instructions with associated images
- A pattern sheet in size A2
Printed + PDF: The PDF pattern is delivered to your email when the physical pattern is sent from us (usually 1-2 business days after purchase), the printed pattern is then delivered physically to your mailbox.
ATTENTION! During pre-order periods, you will receive the PDF pattern in your email within 30 minutes of purchase along with a "Your order is on its way" email. The order is still not on its way until you receive a new email with the title "Shipping update for order #123456" after the pre-booking period has ended. Read more about specific dates for delivery of pre-booked patterns on the respective pattern page.
Prices
All prices on Sandramarias.com are stated in euros (€) including 24% VAT. Sandramarias reserves the right to price adjustments.
Payment
Payment intermediary
The payment intermediary service is carried out and the supplier is Paytrail Oyj (2122839-7) in cooperation with banks and credit institutions. Payments with Visa Electron or MasterCard cards show Paytrail Oyj as the recipient in the card statement and also pass the payment on to Sandramarias. Paytrail Oyj has an operating license for payment institutions granted by the Financial Supervisory Authority. In the event of a complaint, we ask you to contact Sandramarias in the first place.
Paytrail Oyj
FO number: 2122839-7
Innova 2
Lutakonaukio 7 40100 Jyväskylä
www.paytrail.com
Through Paytrail you can pay with
Bank payment methods: OP, Nordea, S-Pankki, POP Pankki, Bank of Åland, Handelsbanken, Aktia and Danskebank
Card payment methods: Visa, Visa electron and Mastercard
Mobile payment methods: Mobilepay, Pivo and Siirto.
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In the webshop you can also pay with
Debit or credit card through Stripe
By entering debit or credit card information, you agree to Stripe's terms of use and use of personal data. You can find more information about Stripe here . The use of this information is regulated in accordance with the current data protection law and Stripe's data protection policy .
Apple Pay
You can find more information about Apple Pay here .
Shipping & Delivery
Physical products purchased via Sandramarias.com are delivered in Finland with Posti or DB Schenker and to Sweden with Posti or Asendia. I will send your order within 1-2 working days and then your package will be delivered according to Posti's, DB Schenker's or Asendia's delivery times.
Approximate total processing and delivery times
Finland: 3-5 working days
Sweden: 3-6 working days
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For physical products, a shipping fee is added at checkout based on the size and weight of the package. The shipping fee is automatically calculated at checkout.
Shipping charges Finland (July 1, 2022)
Post office
Priority mail up to 50 g: €3.90
Priority Letter/Pikkupaketti up to 600 g: €5.00
Mini parcels/postal parcels up to 2 kg: €6.50
Postal package up to 5 kg: €7.00
Mail package up to 10 kg: €9.00
Postal packages over 10 kg: according to quotation
DB Schenker
Parcel machine package up to 5kg: €6.00
Large package up to 20kg: €10.00
Shipping charges Sweden (July 1, 2022)
Priority mail up to 50 g: €3.90
Priority Letter/Mini parcel up to 600 g: €5.50
Packages up to 1 kg: €6.50
Packages up to 2 kg: €9.00
Mail package up to 10 kg: €14.00
Postal packages over 10 kg: according to quotation
I reserve the right to changes in the shipping fees according to changes in fees with shipping companies.
Right of withdrawal
When purchasing digital products (e.g. PDF patterns), you as a customer have no right of withdrawal (in accordance with § 6:16 of the Consumer Protection Act). For this reason, Sandramarias does not offer open purchase or exchange rights either.
When purchasing physical products (e.g. printed patterns, sewing marks and material kits), you as a customer have a 14-day right of withdrawal provided that you notify me of this by emailing hello@sandramarias.com within 14 days after you or your representative received the product (in accordance with § 6:14 of the Consumer Protection Act).
If the last day of the cooling-off period is a Saturday or holiday, the notification of the cancellation can still be made on the first weekday thereafter.
Exercising the right of withdrawal:
You must announce that you regretted it.
It is not enough to return the product or not to pick it up at the post office without separately announcing the use of the right of withdrawal. It is the customer's responsibility to prove, if necessary, that a message has been sent.
Email me at hello@sandramarias.com and state your name, your address, your e-mail address, the order number and which/which goods the return applies to.
You should immediately, but no later than 14 days after the cancellation notice, return the product(s) to me.
You are responsible for return shipping and delivery and are responsible for the condition of the products upon return. The products should therefore be sent well packaged and in their original packaging.
If the entire order is returned, the order amount will be refunded in full, including the original shipping fee. If only parts of the original order are returned, the original shipping fee will not be refunded.
From the refund amount, Sandramarias reserves the right to deduct an amount corresponding to any reduction in value compared to the item's original value, e.g. if the product has been damaged or not returned according to instructions. If the returned item is unsaleable, the customer is responsible for the full value of the item.
Read more about the statutory right of withdrawal in the Consumer Protection Act here.
Complaint
I or someone in my team check all products before they are sent, but should any product still be damaged when it arrives to you, we undertake in accordance with the Consumer Protection Act to remedy the fault.
Measures may mean (but are not limited to) that you get the product repaired or replaced, or that you are fully or partially reimbursed for the defective product (in accordance with the Consumer Protection Act 5:18§ 19§).
You must always contact Sandramarias for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered, but no later than 14 days after you or your representative received the product .
This is how a complaint is made
Any errors and defects must always be reported to hello@sandramarias.com. Enter your name, your address, your e-mail address, the order number and which product(s) the complaint applies to and attach a picture of the defective product to clarify the matter.
Sandramarias is responsible for the return shipping for approved complaints.
Sandramarias nevertheless reserves the right to deny a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation.
Read more about complaints under the Consumer Protection Act here.
Limitation of liability
Sandramarias accepts no responsibility for indirect damages that may arise due to the product.
Sandramarias also disclaims responsibility for errors or delays resulting from circumstances beyond the company's control. This may apply to (but is not limited to) labor conflict, fire, war, authority decision or reduced/non-delivery from the supplier.
Furthermore, Sandramarias takes no responsibility for any changes in products or product characteristics as a result of changes made by suppliers.
Personal data & Privacy
Responsible organization: Sandramarias, FO number 2847060-2
Address: Rågåkersvägen 6c2, 65610 Korsholm
When you shop at Sandramarias, you agree to the processing of your personal data according to our privacy policy. We care about your personal privacy and only collect the information needed to process your order. We never share your data with third parties without a legal basis.
Your personal data is processed by us in order to be able to handle your order in order to be able to adapt the marketing to your individual needs, given that you have requested it by subscribing to newsletters or promotional offers.
We store and process your data in accordance with the Data Protection Act in Finland (RP 9/2018) and the General Data Protection Regulation in the EU (2016/679) as follows:
Personal data stored
In order to handle your order and answer questions related to it in our customer service, we store your first and last name, address, telephone number, e-mail address, IP address, purchase history and browser.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
How personal data is shared
Payment provider
When you make a purchase at Sandramarias, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. The information is saved to be able to complete the purchase and to protect the parties against fraud. We use the following payment providers: card payment via Stripe, Paypal and Apple Pay.
Freight company
In order to deliver your orders and complete our agreement, we share necessary information with the shipping companies we use. What is shared with the shipping company is first name, last name, address information for delivery as well as email address and phone number for notification. Sandramarias uses Posti and Asendia through Pakettikauppa.fi for the delivery of orders.
Newsletter
If you have chosen to subscribe to our newsletter, the personal data you entered will be shared with our newsletter provider: your first name, your e-mail address and in some cases also your last name and date of birth. This is to be able to keep you updated with information and offers for marketing purposes. We use Flodesk for sending out newsletters and information emails.
Your rights
You have the right to request an extract of all the information we hold about you. The extract is delivered electronically.
You also have the right to ask us to update incorrect or incomplete information and you can at any time ask us to delete the personal data we have stored. There are still exceptions to the right to erasure, such as if the information is needed for Sandramarias to be able to fulfill a legal obligation (e.g. according to the Accounting Act).
Miscellaneous
Sandramarias reserves the right for any typographical errors on this website as well as in the digital and physical products available for sale.
I cannot guarantee that the images on the website or on social media show the exact appearance of the products as certain color differences may occur depending on the screen, photo quality and resolution. However, I always try to reproduce the products as accurately as possible and show unedited images of them in connection with the product pages on the website.
Sandramarias reserves the right to make changes to the purchase conditions at any time. Changes to the terms are posted online on the website. The amended terms are deemed to be accepted in connection with a customer placing an order or visiting the website.